Al Jazeera is reporting that cheaperoAir has announced it will no longer rent car rentals to customers who are between the ages of 18 and 49.
“We have heard from a number of customers who feel they have been discriminated against when they are asked for a credit card, which is a credit which they did not apply for, or when they have received a cancellation notice for their car rental,” said CheapoAir spokesperson Alex Chiu in a statement.
According to the company’s website, it offers car rentals in Burgos, Palm Beach Gardens, Palm Bay, Lake Worth, West Palm Beach, West Miami, and West Palm Bay.
The company said it is working with its franchised drivers to improve their customer service.
More than 1,000 people have contacted the company to complain, including one woman who told the outlet that she was not given a card number to start with.
A spokesperson for CheapoFlight told the publication that they had not been contacted by the woman.
Meanwhile, a man who had been using Cheapoair to rent a car told the news outlet that he was also told that he would not be able to rent another car after his initial request was denied.
In a statement, Cheapo Air said: “We take our customers seriously and have been working to make this change happen as soon as possible.
We have not received any formal complaints about this decision, however we would like to apologise to anyone who felt they were not treated fairly.
We apologise to any other customers affected by this decision.
As part of its efforts to better serve our customers, we are working to improve our customer service and we are also committed to being a responsible partner for the local communities we serve.